Monument – Returns and Refund Policy

 

Here at Monument we strive to make sure every customer gets reliable product experience
as well as efficient and personalized support. If you change your mind about your Monument,
please contact our support center (support@getmonument.com or live chat on our website
www.getmonument.com) where we’ll either fix it or provide a refund* once we receive your
unit.
*Some restrictions apply to the refund amount: Shipping fees, international customs taxes and
duties are non-refundable.
Few things to keep in mind when returning your product:
– We have a 30-day return policy. You may submit a refund request within 30 days from
receiving your Monument.
– We may only provide a refund if your Monument unit was purchased directly from us.
If you purchased your product from any other sellers, please refer to their return
policy.
– Please make sure that your returned unit contains original packaging and accessories.
– Monument unit damaged due to misuse by the customer cannot be refunded.

Direct all your questions and concerns to our support team.

Standard refund procedure

1. Submit your return request to support@getmonument.com. Please mention the reason of
return.
2. We provide the return details and wait for your shipment.
3. Once we receive your product, we process a refund in 3 business days.
Product defect replacements:
1. Submit your return request to support@getmonument.com and please describe the
defect. Preferably, please share photos.
2. We provide the shipping label for your return and wait for your shipment.
3. Once we receive your product, we immediately send a replacement unit.
Canceling or changing orders:
Every new Monument order gets processed immediately and sent as soon as possible. If you
wish to cancel your ordered Monument, please refer to the steps above.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. We also recommend
contacting your credit card company as it may take some time before your refund is officially
posted. There is often some processing time before a refund is issued.
If you’ve done all of this and you still have not received your refund yet, please contact us at
support@getmonument.com

Shipping costs

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service
or purchasing shipping insurance. We don’t guarantee that we will receive your returned
item.

Can I return some of the products included in a bundle?

Yes. If you do not want to return all products included as part of a bundle or purchased at a
promotional price, Monument will refund what you paid only for the products you return. If
you return only part of a bundle, we will subtract the bundle discount from your refund
amount.

Will I be charged sales tax?

We have no control over any applicable sales taxes required by law. The recipient of an
international shipment (outside of United States) may be subject to import taxes, customs
duties and other fees which we cannot be estimated. Please contact your local customs office
to get more detailed information about any applicable import taxes and possible shipment
delays related to it.